return & exchanges
POSTER GIRL has a 14 day return policy.
Returning your purchase
- firstly you will need to email us at firstname.lastname@example.org to let us know that you’d like to make a return. Please quote your order number and the item name and SKU code.
- Place the item(s) in the original shipping package, or any other solid packaging, making sure it is taped securely.
You must arrange your return shipment and you are responsible for the full cost of the return shipment. So, you will need to email us your chosen shipping provider and the tracking number. We are not responsible for any returns shipments but you must let us know the details of the shipping information.
- Once we receive the returned item that you’d like to exchange, our team will check for wear and that the red security tag hasn't been removed or tampered with. Once approved, we will email you and refund you within 30 days following receipt of the returned item.
Purchased items are exchangeable. All exchanges are based on stock availability. Should you be interested in an alternative style OR SIZE, please return your item/s to us and INFORM US OF THE EXCHANGE ITEM YOU DESIRE AT INFO@POSTER-GIRL.COM. WE WILL ISSUE YOU AN INVOICE FOR THE REMAINING AMOUNT OR REFUND YOU FOR THE EXCESS WITHIN 30 BUSINESS DAYS.
Receiving a refund
Your refund will be credited to the original purchaser's CARD or paypal account. If the complete order is returned, POSTER GIRL ARE NOT RESPONSIBLE FOR RETURNS SHIPMENT OR POSTAGE. Please always allow 30 days FOR a refund TO BE ISSUED.
- Items must be returned to us in perfect condition.
- Make sure all products are exactly as you received them, with tag & security tag still attached.
- items must be returned through a secure tracked courier to ensure they are protected and insured during transit, we are not held responsoble for any packages lost in the post.
- return Shipping is at the cost of the customer.
Sale items are non-exchangeable & NON-REFUNDABLE